Return and Refund policy

Return and Refund Policy

 

Thank you for shopping with us. We want you to be completely satisfied with your purchase of our Sidr Liquid Gold products. However, if you are not satisfied or encounter any issues, please review our return and refund policy below:

 

  1. Returns

We accept returns of unopened and unused Sidr Liquid Gold products within [number of days] days from the date of purchase. To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it. Proof of purchase is required for all returns.

 

  1. Return Process

To initiate a return, please contact our customer support team at [contact email/phone number]. Provide your order details, reason for the return, and any supporting information. Our team will guide you through the return process and provide you with a return authorization if eligible.

 

  1. Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the return is delivered to us safely. We are not responsible for any lost or damaged returns during transit.

 

  1. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [number of days] days. Please note that shipping costs are non-refundable.

 

  1. Damaged or Defective Products

If you receive a damaged or defective Sidr Liquid Gold product, please contact us immediately with photos and a description of the issue. We will gladly replace the product or provide a refund, including any applicable shipping costs.

 

  1. Non-Refundable Items

For health and safety reasons, we do not accept returns or offer refunds on opened or used Sidr Liquid Gold products, unless they are proven to be defective or damaged upon arrival.

 

  1. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

 

  1. Changes to Return and Refund Policy

We reserve the right to modify or update our return and refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

 

If you have any questions or concerns regarding our return and refund policy, please contact our customer support team at info@sidrliquidgold.com.au